玉Veridian Jade

Shipping & Insurance

Last updated: 14 July 2026. Jade jewelry is high-value cargo. Every order from Veridian Jade ships with tracking and insurance appropriate to the declared value.

Before we ship

The listed price is what you pay at checkout. Worldwide shipping is free — tracked and insured. We pack the piece after payment clears and do not dispatch until the card charge is confirmed.

Carriers & transit times

We ship worldwide via tracked express carriers (for example DHL, FedEx, UPS, or equivalent). Typical door-to-door windows after dispatch:

  • United States, Canada, UK, EU, Australia: 5–12 business days
  • Singapore, Malaysia, Hong Kong, Taiwan, Japan, Korea: 3–8 business days
  • Other destinations: also free; remote areas may take longer

These are estimates, not guarantees. Customs inspection can add time beyond the carrier's control.

Insurance & tracking

  • Every parcel is registered with full tracking
  • Insurance covers loss or damage while in carrier custody up to the invoice value
  • Discrete outer packaging; no exaggerated value markings on the carton exterior
  • Certificate and jewelry documentation are packed inside with the piece

If a parcel is lost or arrives damaged, contact us within 7 days of the carrier's delivery scan (or expected delivery date for lost-in-transit claims). We open a carrier claim and, once resolved, replace the item or refund per our Returns & Refunds Policy.

Who pays shipping

We pay outbound shipping and insurance worldwide. You are not charged a shipping fee at checkout. Import duties, VAT/GST, and clearance fees — if your country collects them — remain the buyer's responsibility unless we mark the order as DDP.

Duties, taxes & import fees

Unless we explicitly mark an order as DDP (delivered duty paid), import duties, VAT/GST, and clearance fees are the buyer's responsibility. We declare accurate contents and value to help smooth customs clearance.

Order changes & cancellation

Contact us immediately if you need to change the ship-to address or cancel before dispatch. Once a parcel is with the carrier, changes may not be possible; refused-delivery parcels are handled under the returns policy after they come back to us.

Delivery confirmation

A delivery scan with signature or equivalent proof of delivery completes our shipping obligation. Please inspect the seal and contents promptly. The 30-day return clock starts from the delivery date on the tracking record.

Questions

Email Mikeli20221102@gmail.com or WhatsApp +63 968 602 7507. Also see Returns & Refunds · Privacy Policy · Terms of Service.